SHIPPING POLICY
All items are made to order and will be shipped within 5-7 business days after payment has been verified. Your item will be ground shipped from Ontario, Canada via Canada Post or USPS.
CANADIAN ORDERS
Ontario
|
Service |
Cost |
Delivery Time |
Tracking |
|
Standard Shipping |
$10.00 CAD |
2-14 business days |
Yes |
|
Express Shipping |
Varies |
1-3 business days |
Yes |
Express Shipping rates are based on the weight of your product and your location. Before you have the chance to “check out” you will be able to view the cost of shipping, and decide which shipping method is best for you.
Order Tracking
I will send you an email with your tracking information. For more information email shipping@heartofthesage.com.
All Other Provinces
|
Service |
Cost |
Delivery Time |
Tracking |
|
Standard Shipping |
$12.00 CAD |
7-14 business days |
Yes |
|
Express Shipping |
Varies |
3-5 business days |
Yes |
Express Shipping rates are based on the weight of your product and your location. Before you have the chance to “check out” you will be able to view the cost of shipping, and decide which shipping method is best for you.
Order Tracking
I will send you an email with your tracking information. For more information email shipping@heartofthesage.com.
AMERICAN ORDERS
|
Service |
Cost |
Delivery Time |
Tracking |
|
Standard Shipping |
$10.00 CAD |
1-3 weeks |
Yes |
|
Expedited Parcel |
Varies |
3-5 business days |
Yes |
Expedited shipping rates are based on the weight of your product and location. Before you “check out” your purchase order, you will be able to view the shipping options and cost, and decide which shipping method is best for you.
Also, shipping to the United States may be subject to customs or duty fees and or not included in the price. It is your responsibility to determine what those additional costs are prior to purchasing your item(s).
Order Tracking
I will send you an email with your tracking information. For more information email shipping@heartofthesage.com.
INTERNATIONAL ORDERS
International Orders can be placed on my Etsy Shop @ www.etsy.com/ca/shop/HeartoftheSage.
|
Service |
Cost |
Delivery Time |
Tracking |
|
Standard Shipping |
12.00 CAD |
4-8 weeks depends on location |
No |
Please note that shipping to International Countries may be subject to customs or duty fees and are not included in the price. It is your responsibility to determine what those additional costs are prior to purchasing your item(s).
For more information on International Shipping email shipping@heartofthesage.com.
RETURN POLICY
I hope you are happy and enjoy your purchase, however, if for any reason you are dissatisfied with your purchase, you have 14 days from the shipping date to contact me for a full refund excluding shipping charges. In the case of a defect or error with your purchase I will pay for the shipping cost.
Please Note: Returns must be in their original unused condition and in the original packaging. Once I have received the return, I will issue a refund and it will be credited in the same form as the original payment.
Feel free to message me with any questions or concerns you may have, I am happy to resolve any issues that may arise.
Steps for Returns:
To begin the refund process, please add the following information below.
1. Full Name
2. Order Number
3. Why you wish to return the item(s).